Refund Policy

Replacement, product return and complaint policy

The products are replaced only under the conditions prescribed in the Law on Consumer Protection.
In case of product replacement or return, it is necessary to send a request electronically to the following address: order@peko.mk
Replacement or return of a product can be done only if the product is unused and stored, packed in the original packaging and attached to a fiscal invoice or invoice.
If the value of your replacement shipment is higher, you need to make a surcharge for the difference, according to the newly submitted invoice.
If the value of your replacement shipment is less, cash will be refunded for the difference.
The replacement / return of the product can be done within 15 days from the day of delivery of the order, according to the notification from the courier service.
The complaint is made by delivering the product on the spot in one of our points of sale, by attaching a fixed bill or invoice.

Deadline for replacement / return / complaint

The replacement / return of the product can be done within 15 days from the day of delivery of the order, according to the notification from the courier service.
The complaint deadline is indicated on the product itself and starts from the day of delivery of the order, according to the notification from the courier service.

Delivery costs

Product replacement costs are borne by the buyer, except when the buyer has received an inappropriate product.